Excellent dealership. I visited for repairs and maintenance with a car that I brought from the east coast and had not been serviced in a while. Jonathan was incredibly helpful and I’m very happy with his expertise, attentiveness, communication, and the finished product. I also was recommended this dealership by a friend who drives his Mercedes’ up from Palo Alto to San Rafael and passes up on two closer dealerships on the way — really a testament to this place.
Michele McLellan helped me on multiple leases now and she is the BEST. I love her genuine and non-pushy way of helping people. She spent a lot of time with me, which I needed to make the best decision on my next lease and it would not have been the same experience without her help. I love Mercedes of Marin. They have a much larger selection than other places and the staff are all really nice and friendly. Great job and thank you so much Michele!
Now that European Motors have moved to the nether regions, it’s time to rediscover great customer service at Mercedes-Benz of Marin. I have just had my CLA Serviced - and the customer service was wonderful. My service advisor was Donna and she went out of her way to make me feel welcome. MB Marin fixed me up with a really nice loaner vehicle. One couldn’t wish for more. A great place and very easy to get to: a place where you know you are going to receive the best.
I had a great experience with Mercedes Benz of Marin ‘s service department yesterday. Easy to make the appointment. Had a loaner car ready for me. My service advisor, Donald Murphy was by far the nicest I have ever worked with there. He was a kind gentleman with a nice smile and very helpful. Thank you!! This is my 3rd Mercedes from this location.
My wife’s check engine light came on…Mercedes of Marin was quick to take in the vehicle and diagnose the problem. Turns out it was the camshaft adjusters needed to be replaced. Angelo Gomez was our service advisor and was great to work with. Use to service at Mercedes of San Francisco but my service advisor retired and Mercedes of SF moved to South San Francisco…Mercedes of Marin was relatively closer than the other dealerships…so glad I tried them out! Great service experience overall…will definitely come back in the future!