Roadside Assistance: Get Help

Get Help

How do I get help?

Mercedes Benz Roadside Assistance Application

  1. Launch the application.
  2. Register your account with your personal information.
  3. If you are in an emergency, please dial 911, or select the ‘Yes, I am safe’ option.
  4. Set your vehicle location by using your GPS, or enter the address of your current location.
  5. Select the issue you’re having with your Mercedes-Benz.
  6. Press the “connect to roadside assistance” button to call M-B Roadside Assistance.

Telephone:

Call 1-800 FOR-MERCedes (1-800-367-6372). You will be asked for the following information:

  1. Your Name
  2. Vehicle Identification Number
  3. Year, Model, and Color of Vehicle
  4. Telephone Number Where You Can Be Reached
  5. Disabled Location of Vehicle
  6. Description of Problem

mbrace®:

If your vehicle is equipped with mbrace® and you are an mbrace® subscriber:

  1. Press the Wrench Button* in your vehicle (located in armrest or overhead console).
  2. You will be connected with a Roadside Assistance dispatcher. mbrace® will automatically send the dispatcher information about your vehicle type and location.**
  3. Describe the problem you are experiencing to the dispatcher.
  4. The dispatcher will send appropriate service personnel to your location.

mbrace® Mobile Application (for iPhone® and Blackberry®):

  1. Launch the application
  2. Login with your Account Number and PIN (If you forget your mbrace® account number or PIN. Call the Mercedes-Benz mbrace® Response Center at 1-866-990-9007 or press the i-Button in your vehicle)
  3. Touch or scroll and click on the Assistance button to access Assistance screen
  4. Touch or scroll and click on the "Call" button next to call Mercedes-Benz Roadside Assistance.

* See your operator's manual for complete instructions.
** Only where cellular and GPS are available.